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We offer flexibility on all our support contracts to meet the specific
requirements of every business type. Offering next business day
response times in our standard contracts but also have four hour
agreements available to ensure minimum disruption.
We provide onsite maintenance for most types of computers and hardware,
including servers, workstations, laptops, and printers. In the event
of hardware failures we will use all available resources to limit
the amount of downtime and reduce disruption.
We endeavour to resolve problems that arise through use of computer
software quickly and efficiently. We are able to provide telephone,
remote access and onsite support on all aspects of Microsoft’s
operating systems, office packages, anti-virus and backup software.
Annual service & maintenance contracts are available on most
printers and business machines found in the office.
Our Bronze, Silver and Gold Support packages are designed to proactively
support you and your systems to the level that you require. Providing
regular systems health checks, telephone, remote and on-site support,
up to 4 hour response times as well as benefiting from preferential
rates.
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